Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

By consulting our FAQs you can get answers to some of our most common general and technical questions. Take some time to Search through the topics, and read the answers. If you don’t find the information you’re looking for, or if you have additional questions, please contact our Tech Support staff.

Why choosing our Restaurant Call Center as you call center Solution?

Our Restaurant Call Center is a collection of applications with reliable and effective communication tools, that helps, enhance delivery and takeout sales, from a centralized location.

Can I use the Call Center for Inbound and Outbound calls?

Yes our Call Center Software was designed for simultaneous management of inbound & outbound calls.

What kind of training do I need to operate the Call Center Software?

Our Call Center Software was designed to be simple and easy to use. You don’t need any kind of special training to operate our Software. If you understand how to click with a mouse and basic computer skills you can operate our system. Additionally, our Call Center Software provides a simple step-by-step start-up to help you install the system yourself.

What happens if I need additional technical support?

Our package includes 90 days of technical support when you purchase your Restaurant Call Center. Technical support is then available after the initial 90 days for a fee depending on the level of support plan you choose. Nevertheless, free email Technical support option is available to assist you with any questions you have about the operation of our software.

How does technical support work?

We offers multiple support plans, depending on your requirements. We provide quality service-oriented technical support and trouble shooting via phone for customers with valid support contract. And we provide free email support for all our customers.

What are the minimum system requirements?

Computer with Windows xp, 7, or Windows 8 32bits, with 512 megabytes of RAM, 1.8 megahertz processor, 40 gigabytes of hard drive space, Network Card, sound card, Headphone, and fast Internet connection.

Do I need to pay a setup fee to get started?

You don’t need to pay setup fees, installation fees, and any other hidden costs.

Do I need to purchase any equipment to use the Restaurant Call Center?

Our call center software is a VoIP PC-based system. All you need is a computer, an inexpensive headset, and a stable internet connection in order to get started.

Your queue system allows separate Calls for new customers who have already ordered;?

Yes, Our ACD system can be configured, so that redirects to a second queue, calls coming from Customers who have already ordered during the day, so that the main ACD Agents only receive calls from new customers. It can also be configured so that, branches calls are redirected to a second queue.

Which POS System can be used?

Our Restaurant Call Center is available for integration with any POS system. Currently CCDEx is integrated with some of the most important POS Systems.

I have to manually load the Menu Items?

No, our Call Center solution provides an integration tool that is responsible for extracting the menu and products directly from your POS System. Additionally, the same tool is configured to perform the following tasks:

• Price Update
• Add new products
• Disable products and options
• Block stock outs products

Avoid double digitation?

Yes, our Call Center solution, place the order directly to the kitchen of the branch which corresponds, according to the customer’s address. As soon as the point of Sales, receives the order, the Call Center is notified that the order was successfully billed. In case of any failure, also the agent that is sending the order is notified..

Provides monitoring tool?

Yes, our Call Center solution includes a solution, which allows monitor live activities. This screen shows the total of shipped orders, the total orders for different branches and their status, you can see the Status of each branch, and if it is available to receive orders. It also allows you to view total incoming call, total abandoned calls, the percent of missed calls, service level, total Hanging and rejected calls, number of agents in the queue, number of agents available to take calls. It also lets you view the status of live agents, and calls waiting to be served in the queue.

Does it work with asterisk?

Our Call Center solution was designed to works perfectly with Asterisk IP/PBX technology and all other SIP based SERVER and SERVICE providers.

What does your call center software cost?

Costs are depending of the number of agents and licenses you desire, and additional modules required for your call center.

To receive a quote, please contact us by sending an email to