FEATURES
MS SQL Server Database
Centralized Order Management
Order Entry
Full Store POS Integration
Agent Desktop / SoftPhone inc.
Caller-id detection
Order tracking
Call recording
Queue prioritization
Custom Wrap-up codes
Autodialing missed calls
Live monitoring
3 way call conferencing
Transfer with customer information
Scripting
Real-Time Report and Statistics
Abandoned Call Report
Call Detail Report
Login Time Report
Web & Mobile ordering integration
Web-based technical support
Unlimited telephone call
Agent Desktop with order history
Agent Desktop with call history
Extract the menú from POS System
Update prices from POS System
Block stock out products by Store
No hardware requirement
Smart ACD
Asterisk Skills based routing
Emergency 24x7x365 coverage
Unlimited email support
CUSTOMERS
ESSENTIAL FAQs
#1 Why choosing our Restaurant Call Center as you call center Solution?
Our Restaurant Call Center is a collection of applications with reliable and effective communication tools, that helps, enhance delivery and takeout sales, from a centralized location.
#2 Can I use the Call Center for Inbound and Outbound calls?
Yes our Call Center Software was designed for simultaneous management of inbound & outbound calls.
#3 What kind of training do I need to operate the Call Center Software?
Our Call Center Software was designed to be simple and easy to use. You don’t need any kind of special training to operate our Software. If you understand how to click with a mouse and basic computer skills you can operate our system. Additionally, our Call Center Software provides a simple step-by-step start-up to help you install the system yourself.
ASK A QUESTION
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